|
|
|
|
|
How do I place an order online? Ordering is easy and convenient! Simply select your favorite items, add them to your shopping cart and click "check out" for your order total. Once you have entered your shipping address, the shipping total will appear to the right of the "payment options" screen. We accept phone orders toll-free at 1.877.650.6661. Our customer relations advisers are available Monday through Friday 9AM to 6PM ET to answer your questions. We'd love to talk to you! Delivery estimate is processing time + shipping time = delivery time. If you need your items before the normal processing and shipping time, please call customer relations (toll free) 1.877.650.6661 during regular business hours Monday through Friday 9AM to 6PM ET. We will do everything we can to accommodate your request whether it's rushing processing or expediting shipping, or both! Once an order is in processing, we cannot change, cancel or rush the order. Please note that the “event date” field has no bearing on processing of the order. This field is used for research purposes only. Orders can be placed on-line using Visa, MasterCard, American Express or Discover Cards. At this time, we are not accepting checks or money orders. Sales tax will only be assessed for orders that are shipped within the state of Georgia (7%). Do you have a minimum order requirement? My Wedding Favors has no minimum order requirement for most of our favors. There are some exceptions, please check the product information pages. You can order most of our favors in quantities of one with the exception of personalized, edible or items sold in a set. You will be charged the unit price of the product sample(s) plus shipping and handling. Once you place your final order with one of our customer relations advisers, you will be refunded the original ground shipping cost. Why do you ask for my event date? We use your event date for research purposes to analyze how to improve our service! This date is not used to rush the order or to speed or slow processing in any way. If you need to rush your order, please contact us Mon-Fri 9AM - 6PM ET (toll free) 1.877.650.6661 or email us at myweddingfavors@theshopsat24seven.com. How do I check the status of my order? You have several options for tracking your order:
Will I get an email confirmation after I place my order? Yes, you will receive two e-mails. The first will be to confirm your order has been received. Please review your order confirmation immediately upon receipt and call us immediately if any changes need to be made. If you do not receive an order confirmation email to your inbox, please check your junk mail or spam folder. To prevent future emails from being sent to spam or junk mail folders, please add myweddingfavors@theshopsat24seven.com to your approved senders list. How do I make changes or cancel my order? Please verify your order confirmation immediately upon receipt to verify the details of your order. You may make changes or cancel your order as long as the order is not in processing. We strongly suggest you speak with a customer relations advisor Mon-Fri 9AM - 6PM ET (toll free) 1.877.650.6661 as soon as possible with changes or cancellations so we can accommodate your request without any additional charges. Once an order is in processing, no changes can be made. What if my order is undeliverable? If FedEx is unable to deliver your order due to an incorrect address, the order will be returned to us. The sender is responsible for any return & reshipping fees charged by FedEx to redeliver the package. We do not require signatures for most deliveries. However, FedEx may, at their discretion, require a signature. In this event, it is the receiver’s responsibility to contact FedEx for delivery. Three notices will be left by the driver at the home of the recipient and if unanswered, the package will be returned to us for a fee and FedEx will charge another fee to reship. Return Guarantee and Exchanges What is your return and exchange policy? We pride ourselves on carrying high-quality items, and we hope that you will be pleased with your order. When you receive your order, please inspect it carefully to verify that all items meet your expectations. If, for some reason, you are not satisfied with your purchase within 15 days of receipt, Please note: The refunded value for each credit will be reduced to reflect any restocking fee the vendor may charge and the value of any discount or promotion if the order no longer meets the required minimum for the coupon. ex: (refund requested)-(discount applied)=refund total Some items are non-returnable and non-refundable such as edible, personalized, cosmetic and personal care items. Due to the nature of these items, all sales are final. Some examples of non-returnable items are manicure sets, lip balms, lollipops, drink mixes, coffee, tea, jelly, honey, flip flops and olive oil. Please note, your return authorization number (RA#) will expire 15 days after issuance. Please follow these easy steps. Step 1 Step 2 PLEASE TAKE NOTE: The customer is responsible for shipping. We do not refund shipping charges. No credit is given for lost return packages and nonreturnable items returned to us will not be shipped back to the sender nor credited to their account. Items returned without prior authorization will be charged a $20 restocking fee. We do strongly recommend that you use a shipper with a traceable shipping method as we cannot be responsible for damaged or lost return packages. How long before I receive my refund? After we receive your package and inspect the items, you will receive an email confirming credit total. Credit will be issued in 3 to 5 business days. Please allow adequate time for your banking institution to process the credit. Can I return personalized items? Due to the nature of these items (i.e. they cannot be resold,) personalized favors and gifts are non-returnable and non-refundable. Can I return edible, cosmetic or personal care items? Due to the nature of these items (i.e. they cannot be resold,) edible and cosmetic favors and personal care products are non-returnable and non-refundable. Do you charge restocking fees? In order to receive a RA# for return, you must contact us within 15 days of receipt. Depending on vendor charges, there may be a restocking fee on these returns. Orders returned without prior authorization will be charged a $20 restocking fee. What if I received my order, but some items are damaged? Please inspect all items carefully when you receive your order. If there is any damage, please call our customer relations advisers Mon-Fri 9AM - 6PM ET (toll free) 1.877.650.6661 at your earliest convenience, but no later than 15 days after the package was delivered. Keep the original box, packaging materials, as well as any paperwork that came in the box. We suggest that you email us a digital photograph of the damaged box and/or items expedite the claims process. When will my order ship? Our shipping model is easy to understand! Processing time (pulling and packaging your order; personalizing if requested) + shipping time = delivery time. Most orders ship within 3 business days. If an item requires personalization, production time could take longer, depending on the item. Most orders will deliver within 5-7 business days depending on your chosen method of delivery. Please Note: Delivery estimate is PROCESSING TIME + SHIPPING TIME = DELIVERY TIME. If you have any questions, we're here to help! Do you ship to Post Office Boxes? Unfortunately, we cannot ship to PO Boxes. We ship Fed Ex and are required to have a physical address for delivery. Do you ship to APO/FPO addresses? Yes. However, we do not guarantee delivery times on these orders. Please call us directly to place an order to an APO/FPO. We ship to Canada but some items cannot be shipped to Canada. Check the "In Stock" indicator on the product page. A full-color (red and white) Canadian flag denotes that shipping is available. Customs and duties may be charged from our vendors shipping from the US. Additional charges, such as duties, brokerage fees, destination fees and taxes, are separate from this transaction, are not collected at the time of purchase and will need to be paid at the time of delivery. While we are not in a position to provide an estimate on customs fees for orders shipping via Standard Ground to Canada, we have found that most broker/customs fees start at $30-$50. We ship to most International Countries, please contact us for more information via email, phone (toll free) 1.877.650.6661, or chat. Our customer service team is available to assist you Monday – Friday 10:00am - 5:00pm EST. Shipping calculations for the 48 contiguous United States are based on pre-tax and pre-discount merchandise totals. for these shipping rates. For orders shipping to Alaska, Hawaii, U.S. territories and Canada shipping rates will be calculated based on total weight and number or packages and will be calculated in the shopping cart for your convenience. For residential orders weighing less than 5 lbs that are shipping to the 48 contiguous United States may be eligible for economy shipping via FedEx SmartPost during checkout. With this service, FedEx delivers the package to your local post office and your local postal carrier makes the final delivery of the package to your residence. SmartPost offers economy shipping rates but please allow 4 to 7 business days for delivery. We use FedEx as our primary shipping carrier and are unable to ship to P.O. Boxes. What are your shipping options? We work with FedEx and offer regular ground shipping, 3-day delivery, 2-day delivery and Next Day Air. Please keep in mind that any shipping option other than regular ground shipping incurs a premium shipping fee. Even if you choose to upgrade the shipping, regular order processing times still apply. If your package is shipping to a residence and weighs less than 5 lbs, your order may qualify for Economy Shipping during checkout. Economy shipping offers reduced shipping rates, but please allow 7 to 10 business days for delivery. Will the items on my order ship together or separately? In order to offer our customers the widest and most unique selection, some items may ship separately. You will not be billed for each shipment – only one shipping charge will be added. If an item is on backorder, the order may be held so that it will ship complete once the item is back in stock. Do you have an affiliate marketing program? Yes, we do offer an affiliate program. For details, please visit our Wedding Affiliate Program page or email our affiliate manager. What is your contact information for the press? All press inquiries should be emailed or addressed to the following address: MyWeddingFavors@Theshopsat24seven.com I am a vendor. How do I submit my products for consideration? In our quest for unique products we welcome vendor inquiries. Please email us at myweddingfavors@theshopsat24seven.com Where can I read feedback from your customers? If you'd like to know what our customers say about us, please visit our testimonials page. Are online transactions on your site secure? All the information you provide, including your credit card information, is secured using Secure Sockets Layer (SSL) encryption technology. We use SSL technology to prevent your information from being intercepted and read as it is transmitted over the Internet. In addition, our site is tested and certified daily to pass the HACKER SAFE Security Scan. Research indicates that sites remotely scanned for known vulnerabilities on a daily basis, such as those earning HACKER SAFE certification, prevent over 99% of hacker crime. How do you use my contact information? We request your email address so that we can email you an order confirmation and tracking. We request your phone number to contact you in case we need to give you an order update. Rest assured, we never rent or sell your contact information to anybody, for anything. Read our Privacy & Security Policy Edible Items Due to the nature of the product, edible items are non-returnable and non-refundable. What if my chocolate order arrives melted? All orders containing chocolate should be shipped via FedEx next day air during the months of May-September and FedEx 2nd day air October - April. We are not responsible for melted orders that are not shipped via these recommended methods or are left outside after delivery. We recommend having your order shipped to an address where an adult will be available to accept the package as a signature is required upon delivery. When can I expect to receive my order containing edible items? Edible orders are processed within 5-10 business days. Orders containing chocolate will only ship Monday - Wednesday. If a space is provided on the product page, you may request that your order ships on a certain date to ensure the freshest product possible for your event. Do you ship edibles outside of the US? We are unable to ship outside of the US at this time. Can I ship the non-chocolate items on my order via FedEx ground? If you are ordering chocolate items as well as other items that will not melt, we encourage you to place them on a separate order to reduce your shipping fees. Why is a cooler and ice pack fee added to my chocolate order? Some chocolate items require a cooler and ice pack to ensure that they do not melt in transit. This fee ranges from $7.50-$14 and is mandatory. Contact Us If you have any questions and would like to speak with a customer relations advisor, you can contact us by: Phone: Call us anytime during normal business hours, toll-free 1.877.650.6661. We're here Monday through Friday 9AM to 6PM ET to serve you. |